Yes. Please contact Customer Assistance and we can reset your password.
An online account is created for the borrower when the account is opened. If you are unsure how to log in, contact customer service for assistance.
If you need to change personal information on your account, please contact our customer service department. Please note, you will be asked to send in a written email or change of address form to complete this change.
To allow a third party to access your information, you will need to grant them permission by filling out a third-party authorization form. Contact our customer service department for this form.
Yes. Simply access the “Make a Payment” link on our homepage and follow a few straightforward steps to establish a one-time or recurring direct debit.
Payments are posted on the day the payment is received by us. Borrowers can view their payment history and account information by logging into their online account.
A specified due date, terms for a grace period and late fee will be in the Note. If a grace period is provided, the late fee would take effect after midnight on the last day of the grace period. It's important to note that mail delays or online payment issues are the responsibility of the borrower, and it is up to them to ensure that the payment is received in a timely manner.
If the Note contains provisions for a late fee, the lender or servicing company is typically responsible for enforcing those provisions. This means that if a borrower makes a payment that is late, the lender may charge a late fee in accordance with the terms of the Note.
Whether or not a late fee is waived will depend on a variety of factors, including the borrower's payment history, the amount of money that is late, and the amount of remaining principal on the note.
It is important to note that there is no guarantee that a late fee will be waived, as each request is examined on a case-by-case basis. However, if a borrower is facing extenuating circumstances that are preventing them from making their payment on time, it is always a good idea to contact us to discuss their options and see if there are any alternatives available.
It is common for lenders to report payment history to credit bureaus. If your lender does not report your payment history, it is possible that refinancing lenders may request a payment history directly from your current lender. We also provide verification of mortgage services for third parties.
If you choose to send additional money, also known as a partial prepayment, the extra money will be applied to your outstanding balance. However, there are certain factors that may affect how the extra money is applied. For example, if your loan has any outstanding charges, such as late fees or interest, the extra money may be applied first to these charges before being applied to the principal balance.
It is also important to note that some loans may have prepayment fees. These are fees that are charged if you pay off your loan before the end of the loan term. If your loan has a prepayment fee, making a partial prepayment could trigger this fee. Therefore, it is important to check your loan agreement, including your note, mortgage, and any applicable riders, to ensure that there are no prepayment fees before making a partial prepayment.
In most cases, the mortgage note will require that funds be first applied to any payments that are past due. Any additional funds you make will typically be applied in the following order:
It is important to review your mortgage note to understand the specific terms that apply to your loan, including how payments are applied and any fees that may be associated with prepayment or partial prepayment. If you have any questions or concerns about how your payments are being applied, you can contact our customer service team for more information.
If a payment is rejected, the borrower will be notified and request that they check with their bank to determine the reason for the rejection.
In addition, a fee is assessed on the borrower's account for the returned payment, as allowed by law. This fee is typically a minimum of $25.00, but the exact amount may vary depending on the terms of the loan agreement.
If the borrower is unable to make a replacement payment within the grace period specified in the loan agreement, a late fee may also be assessed on the account.
An escrow account, also known as an impound account in some states, is a special account set up to collect funds from the borrower to pay for property taxes and insurance premiums.
Each month, a portion of the borrower's mortgage payment is deposited into the escrow account. When the bills for property taxes and insurance premiums become due, funds are disbursed from the escrow account to pay them.
It is important for borrowers to ensure that the company receives invoices and sufficient funds for property taxes and insurance premiums at least 30 days before they are due. This allows the payments to be made on time and avoids potential penalties or other negative consequences.
Through your customer portal, there are a variety of canned reports that should meet your needs. If you need further assistance, please call our office at 877-313-0095
If you need a copy of your note or loan history, you can obtain them either through your borrower portal or you may request the items by calling our office at 877-313-0095.
Through your customer portal, you will be able to see what the servicer sees.
IN addition, you will receive monthly statements, late payment notices (If payments are not received), NSF Notices (if payments are rejected), Balloon Notices, Annual Statements and Tax 1099/1098 forms if required.
A borrower will receive a 1098 and a lender will receive a 1099. A IRS W-9 must be on file in order to receive these documents. All clients will receive a year-end summary of all activity.
Please notify us. If you are experiencing financial difficulties that are affecting your ability to make loan payments, it's important to communicate with your loan servicer as soon as possible. By working together and exploring your options, you may be able to find a solution that helps you stay on track with your loan payments and avoid default or other negative consequences.
Servicing Pros is unable to offer counseling or legal advice. It is crucial to maintain transparent communication with your lender to explore any potential alternatives that may be available. Please be aware that numerous government programs designed for traditional loans may not be applicable to private lending.
Servicing Pros is not a lender and does not have any investment in the loans or property they service.